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A MESSAGE FROM MARK LEWIS BROWN, CEO
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Dear Valued Partners and Friends, As we approach the final weeks of 2025, I find myself reflecting on the incredible journey we’ve shared over the past year. At Zucchetti North America, our mission has always been to provide the Power of One through our integrated solutions, but the true power behind our success is the trust you place in us every day. 2025 has been a year of significant expansion and innovation for our region. We’ve seen our community of hoteliers and business operators reach new heights of efficiency. It has been a personal highlight to see the successful implementation of our solutions at iconic destinations. The holiday season is a time for gratitude. On behalf of our entire North American team, I want to thank you for your continued partnership. We are honored to be a part of your story. Wishing you and your loved ones a peaceful holiday season and a prosperous 2026.
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Here is a look back at the milestones that defined our year: |
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This year, we officially introduced Lybra Assistant RMS to the North American market. This AI-driven revenue management system is already helping our partners move from reactive pricing to proactive, data-driven strategy |
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Success and Water Safari Resort |
New York’s largest water park, Enchanted Forest Water Safari, successfully implemented TCPOS. This integration has streamlined their point-of-sale operations, ensuring a frictionless guest experience across their massive footprint |
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Mt. Olympus Water Park Upgrade |
The famous Wisconsin Dells destination, Mt. Olympus, successfully implemented the Simple Booking IBE, driving their direct sales with a high-conversion, modern booking interface. |
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2025 marked the official rollout of our unified PMS & CRS platform. This all-in-one solution eliminates the need for complex middleware, providing a single source of truth for inventory, rates, and guest data across all channels |
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CRS & Distribution Leadership |
Great engagements where we connected with many of you. Reiterating our commitment to CRS Intelligent Distribution leveraging technology to use channels to connect to your guests |
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We continued to grow our local North American team to ensure you have expert help you need, when you need it. |
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What’s Coming in 2026? We aren't slowing down. Keep an eye out for:
- New Feature Rollouts: Enhanced AI-driven analytics for our booking engines to capture shifting traveler trends.
- 2026 Educational Webinars: Deep dives into optimizing your tech stack—from POS to RMS—for the upcoming peak seasons.
- Client User Groups: New opportunities to network with other ZNA users and share best practices.
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Our team remains committed to your success throughout the festive period: Dec 24th – 25th: Emergency Support Only Dec 31st – Jan 1st: Emergency Support Only
Standard Hours: Resuming January 2nd, 2026
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As you toast to the New Year, know that tour team is already working hard to ensure your technology is a catalyst for your growth in 2026! |
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| The content of this e-mail and any attachments, is strictly confidential, not to be produced in court and intended for the person (s) to whom it is addressed. If you have received this email in error, please let us know immediately and delete it. It is forbidden to copy and disclose the contents of this email. Any unauthorized use of the information contained herein by third parties or in any case not indicated in this email may be prosecuted according to the law. We inform you that for the exercise of the rights provided for by the articles 15 and ss. of the 2016/679 EU Regulation (GDPR), you can contact the following address: ufficio.privacy@zucchetti.it |
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